Your ASP Components Questions Answered
We ship to Australia and New Zealand from our warehouse in Brisbane.
We have no minimum invoice value and orders can be placed on our website, by email or over the phone. Add your items to cart before 1 PM for same-day dispatch!
Yes, our prices are listed in $AUD.
Yes, all prices listed on our website are GST inclusive.
We accept several forms of payment, making it easy for you to pay your way! These include:
- Card payments: Mastercard & Visa is subject to a 1.0% surcharge for account customers. We cannot store customer credit card numbers so they will need to be provided at checkout with each order.
- Cash payments: Available during opening times in store. Located at 359 MacDonnell Road, Clontarf QLD 4019.
- Cheques: Accepted for account payments only. Post to ASP, PO Box 3175 Clontarf DC QLD 4019.
- Direct deposit: For details please call us on 1800 253 229 (Aus customers) or +61 7 3881 3464 (Outside Aus).
- Accounts: Accounts are available to approved customers for 25 days after end of month. Please email accounts1@asproducts.com.au for an account form.
We have a ‘no free freight/handling’ policy in place due to the nature of our shipping— the cost of freight and handling is not included in the cost of any of our items. However, our account customers can enjoy freight incentives from time to time!
For Australia-wide deliveries, ASP Components has a number of methods of dispatch for example:
- Australia Post
- Star Track Express
- Toll Ipec
- Vision Freight (Bulk Freight to North QLD depots for customer collection)
- Land Transport (Bulk Freight to Land Tpt depots for customer collection)
- Followmont Transport
- Shaw’s & Sadleirs (for orders to Northern and Western regions)
Due to the high volume of shipping ASP has access to preferential freight rates, which we pass onto you. For heavy or bulk orders, we can notify you by email, at your request, what the freight/handling charge is before processing the order.
We can send overseas deliveries by ship or air (preferably air). We prefer to use International Express Post via Australia Post or Star Track. Freight charges will be added to your invoice at competitive rates. Please note that we cannot provide freight quotes before processing orders as charges are based on the greater of weight or volume.
You certainly can! We can order custom parts for anything relating to our range. To find out more or to request a custom part, see our custom part request page here.
While we are an Australian-owned and operated company, some of our parts are Australian made and others are imported. Our imported products are made in Europe with quality BORON steel from LaPina in Spain and Eurozappa in Italy. Regardless of where they were made, all of our products meet Quality Management system ISO 9001:2000, and our blades meet (though often exceed) OEM specifications.
Contacting us is simple! Give us a call or send us an email, and we’ll get in touch as soon as we can.
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We hope our FAQs have answered your questions, but if yours remains, we’re here to help. Whether you need to find out more about shipping, warranties, our products, or anything else ASP Components-related, get in touch with us today!
